Data Protection

5999 Privacy Policy

At 5999, your privacy matters as much as your gameplay. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information. We keep it straightforward — no legal jargon, no hidden surprises.

Last updated: January 2025  |  Applies to all 5999 accounts and platform users
Our Privacy Commitments

How 5999 Keeps Your Data Safe

These six principles guide every decision we make about your personal data at 5999.

Encrypted at Every Step

All data transmitted between your device and 5999 is protected with industry-standard TLS encryption. Your login credentials, payment details, and personal information are never sent or stored in plain text on the 5999 platform.

Never Sold to Third Parties

5999 does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information stays within the 5999 ecosystem and is only shared with partners who are strictly necessary for operating the platform.

You Control Your Data

Every 5999 player has the right to access, correct, or request deletion of their personal data. You can exercise these rights at any time by contacting our support team. We will respond to all data requests within a reasonable timeframe.

Minimal Data Collection

5999 only collects the data that is genuinely necessary to operate your account, process your transactions, and comply with legal obligations. We do not collect data for the sake of it — every data point we hold has a clear and legitimate purpose.

Data Retained Only as Needed

5999 retains your personal data only for as long as it is needed to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Once data is no longer needed, it is securely deleted or anonymised from our systems.

Transparent About Changes

If 5999 makes any significant changes to this Privacy Policy, we will notify you through the platform or by email before the changes take effect. We believe you have the right to know how your data is being handled at all times.

This Privacy Policy applies to all users of the 5999 website and mobile application. By using 5999, you consent to the data practices described in this document. Please read it carefully before creating your account.

1 Who We Are

5999 is an online gaming platform operating at 5999.io, designed specifically for players in Bangladesh. When this Privacy Policy refers to "5999", "we", "us", or "our", it means the 5999 platform and the team responsible for operating it.

5999 acts as the data controller for all personal information collected through the platform. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how 5999 handles your data, you can reach us at [email protected] at any time.

This Privacy Policy covers all services offered through the 5999 website and the 5999 mobile application. It does not apply to any third-party websites or services that may be linked from the 5999 platform, as those are governed by their own privacy policies.

2 Data We Collect

5999 collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the 5999 website or app, and occasionally from third-party verification services. Here is a breakdown of the categories of data we collect:

Category Examples When Collected
Identity Data Full name, date of birth, national ID number During registration or KYC verification
Contact Data Mobile number, email address During registration
Financial Data bKash/Nagad account number, transaction history During deposits and withdrawals
Technical Data IP address, device type, browser type, operating system Automatically when you access 5999
Usage Data Games played, bets placed, session duration, pages visited Automatically during platform use
Communications Data Support chat logs, emails sent to 5999 When you contact our support team

5999 does not collect any sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or for responsible gaming purposes.

3 How We Use Your Data

5999 uses your personal data for the following purposes:

  • To create and manage your 5999 account and verify your identity.
  • To process deposits, withdrawals, and other financial transactions on the platform.
  • To provide customer support and respond to your enquiries.
  • To send you important account notifications, security alerts, and service updates.
  • To detect and prevent fraud, money laundering, and other prohibited activities on 5999.
  • To comply with legal and regulatory obligations applicable to the 5999 platform.
  • To improve the 5999 platform, fix bugs, and develop new features based on usage patterns.
  • To personalise your experience on 5999, including showing relevant game recommendations.
  • To enforce the 5999 Terms and Conditions and other platform policies.

5999 will never use your personal data for purposes that are incompatible with those listed above without first obtaining your explicit consent. If you have opted in to receive promotional communications from 5999, we may also use your contact details to send you information about new games, bonuses, and special offers. You can opt out of marketing communications at any time by contacting [email protected].

4 Legal Basis for Processing

5999 processes your personal data on one or more of the following legal grounds, depending on the specific purpose of the processing:

  • Contract performance: Processing is necessary to fulfil our obligations to you under the 5999 Terms and Conditions, such as operating your account and processing transactions.
  • Legal obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering requirements and identity verification obligations.
  • Legitimate interests: Processing is necessary for 5999's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
  • Consent: Where required, 5999 will obtain your explicit consent before processing your data, such as for marketing communications. You may withdraw consent at any time.

5 Data Sharing

5999 does not sell your personal data. We may share your data with the following categories of third parties only where strictly necessary:

  • Payment processors: To facilitate deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment methods.
  • Identity verification providers: To verify your identity and age as required by our platform policies and applicable regulations.
  • IT and security service providers: Who assist in operating and securing the 5999 platform infrastructure.
  • Regulatory and law enforcement authorities: Where we are legally required to disclose information, such as in response to a court order or regulatory request.

All third parties who receive data from 5999 are required to handle it in accordance with applicable data protection standards and are prohibited from using it for any purpose other than the specific service they provide to 5999.

6 Cookies and Tracking

5999 uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device that help us recognise you when you return to 5999, remember your preferences, and understand how you use the platform.

The types of cookies used by 5999 include:

  • Essential cookies: Required for the 5999 platform to function correctly. These cannot be disabled without affecting your ability to use the platform.
  • Analytics cookies: Help us understand how players use 5999 so we can improve the platform. Data collected is aggregated and anonymised.
  • Preference cookies: Remember your settings and preferences on 5999, such as your language or display settings.
  • Security cookies: Used to detect and prevent fraudulent activity and protect your 5999 account.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 5999 platform. By continuing to use 5999 after being informed about our cookie use, you consent to our use of cookies as described above.

7 Data Security

5999 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

  • TLS encryption for all data transmitted between your device and the 5999 platform.
  • Encrypted storage of sensitive data including passwords and payment information.
  • Regular security audits and vulnerability assessments of the 5999 platform.
  • Strict access controls ensuring that only authorised 5999 personnel can access personal data.
  • Two-factor authentication options available for all 5999 player accounts.

While 5999 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights or freedoms, 5999 will notify you as required by applicable law and take immediate steps to contain and remediate the breach.

8 Data Retention

5999 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law or legitimate business needs. Specifically:

  • Account and identity data is retained for the duration of your account and for up to 5 years after account closure, as required for anti-money laundering compliance.
  • Transaction records are retained for a minimum of 5 years in accordance with financial regulations.
  • Support communications are retained for up to 2 years after the matter is resolved.
  • Technical and usage data is typically retained for up to 12 months before being anonymised or deleted.

Once the applicable retention period has expired, 5999 will securely delete or anonymise your personal data so that it can no longer be associated with you.

9 Your Rights

As a 5999 player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting us at [email protected]:

Right to Access

Request a copy of the personal data 5999 holds about you.

Right to Rectification

Ask us to correct any inaccurate or incomplete data we hold.

Right to Erasure

Request deletion of your personal data where there is no legal reason to retain it.

Right to Restrict Processing

Ask 5999 to limit how we use your data in certain circumstances.

Right to Data Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests, including direct marketing.

5999 will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

10 Children's Privacy

The 5999 platform is strictly for adults aged 18 and over. 5999 does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered on 5999 or provided us with personal data, we will immediately close the account and delete all associated data.

If you believe that a minor has created an account on 5999 or that we have inadvertently collected data from a person under 18, please contact us immediately at [email protected] so we can take prompt action.

11 Changes to This Policy

5999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will update the effective date at the top of this page and, where appropriate, notify you by email or through a notice on the 5999 platform.

We encourage you to review this Privacy Policy periodically to stay informed about how 5999 is protecting your data. Your continued use of the 5999 platform after any changes to this policy constitutes your acceptance of the updated terms.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 5999 handles your personal data, please get in touch with our team. We are here to help and will respond as quickly as possible.

  • Email: [email protected]
  • Live chat: Available within your 5999 account dashboard, 24/7
  • FAQ: Visit our FAQ page for answers to common questions

For data-related requests specifically — such as access requests, deletion requests, or complaints about how your data has been handled — please email [email protected] with the subject line "Data Request" and our team will prioritise your case.

Your Data Is Safe With Us

Play on 5999 With Full Confidence

Now that you know exactly how 5999 protects your privacy, it's time to enjoy the games. Register your free account today, make your first deposit with bKash or Nagad, and experience Bangladesh's most trusted online gaming platform.